Refund policy

Return Window

You may request a return within 30 calendar days after receiving your order. We accept returns for a change of mind as well as items that arrive damaged, defective, or incorrect.

After we approve your return, please hand the parcel to the carrier within 14 calendar days.

Item Condition

You may reasonably inspect the item to assess its appearance and function.

For a change-of-mind return, the item must be clean, unwashed where applicable, free from damage caused by use, and returned with its included parts and accessories.

Original packaging is not required. Please use packaging that protects the item during return transit.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

How to Request a Return

Email support@ashfordiahome.shop with your order number, the item you wish to return, and the reason for the return. For a damaged or incorrect item, include photographs if available.

We will provide the return instructions and a prepaid shipping label by email. Please contact us before sending your parcel so we can identify and process the return.

Return Shipping and Fees

Ashfordia Home pays the shipping cost for all approved returns, including change-of-mind returns.

We provide the prepaid return label by email. There is no restocking fee.

Return Address

Recipient: KGH 3P-Logistics
250 Terry Blvd
Louisville, KY 40229
United States

Use the instructions and label provided for your approved return.

Exchanges

We accept exchanges. Contact us to arrange the return and replacement item.

Ashfordia Home pays both the return shipping and the shipping cost of the replacement item. If the replacement costs more, you pay the difference. If it costs less, we refund the difference to your original payment method.

Replacement availability will be confirmed when we arrange the exchange. If the requested replacement is unavailable, you may choose another available item or a refund for the returned item.

Refunds

After receiving and inspecting your return, we will notify you of the outcome.

For an approved return, we refund the price paid for the returned item to the original payment method. There are no return shipping or restocking deductions. Refunds will reach your original payment account within 10 calendar days after we receive and inspect the returned item.

If a refund has not reached your account within that period, contact us so we can investigate.

Damaged, Defective, or Incorrect Items

Contact us when you discover the problem and provide your order number and a description of the issue. We will arrange a return, replacement, or refund as appropriate, at our expense.

The 30-day change-of-mind return window does not limit any rights available under applicable law for defective or incorrectly supplied goods.

Contact

Email: support@ashfordiahome.shop
Phone: +1 737-394-7020
Customer service: Monday–Friday, 9:00 AM–6:00 PM Central Time.
We respond within two business days.